Política de reembolso

Damages and issues

If you are unhappy with the purchased product upon receipt of the goods, you are required to contact info@fabrica005.com within 30 days of purchase in order for us to address the case. Any case will be dealt with on an individual basis via email correspondence.

If the product is not delivered during the estimated delivery window, please allow 10 business days before contacting info@fabrica005.com in order for us to address the case. Please see our General Sales, Shipping & Customer Service Policies for more detail on expected delivery windows and general shipping information and policies. 

Any case will be dealt with on an individual basis via email correspondence.

Changes or Cancellations

It is solely the customer's responsibility to ensure orders are placed correctly in the first instance. Email requests for order changes or cancellation cannot be guaranteed to be read or acted upon before shipping is arranged. Once shipping is arranged, we cannot process changes, cancellations, or refunds.

If unsure about any facet of your order, please email us first and await a reply before placing the order. 

Refund Processing

Refunds are generally processed internally within 48 hours of approval. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed without receipt of the funds, since we’ve approved your refund, please contact us via info@fabrica005.com